Hi! my name is Aicola Princess Ann Gardose. I am 28 years old, I live in Bacoor, Cavite and I graduated as bs in computer science in Cavite state university.
After I graduated on 2018, I started to apply as a CSR in Alorica and my account on Alorica is a healthcare account. I help the doctor/assistant of the doctor to provide the insurance information of their patients.
On the year 2019, I applied as a CSR on Amazon and our on Amazon is a logistics account. We help the customer with regards with the tracking of their parcels via chat, phone and email. Aside from the customers, we also help the driver to provide the basic troubleshooting on their driver's app.
On the year 2022, I applied as a Messaging Agent on TSA and our account on this company is a Telco account. I assist customers via chat. I provide troubleshooting steps to customers if in case that they are having trouble in their internet connection. I also help customers to resolve their issues about their bills.
On the same year, I applied on Intelogix-Philippines as an Account Representative and our account on this company is like an Human Resources Helpdek. I assist the employees of our client via phone and email. We assist them with regards with their issues about payroll, insurance benefits, modules and recruitment process.
