U.S. PERSONAL INJURY LEGAL ASSISTANT | PRE-LITIGATION | INSURANCE CLAIMS
Hi, I'm Oliver. I have over 9 years of professional experience, including more than 3 years supporting U.S.-based legal teams, primarily in personal injury and pre-litigation.
At Reyes Browne Law, I worked as an Assistant to the Case Manager supporting personal injury matters. My responsibilities included opening and handling first-party, third-party, and commercial insurance claims, communicating with insurance carriers and adjusters, reviewing police reports, preparing preservation letters and public records requests, obtaining supporting records, maintaining case files in Litify, and following up on outstanding items.
I also have experience drafting personal injury settlement demands for attorney review. This involved reviewing intake information, police reports, narrative reports, and medical records and billing records (MRBR), sometimes exceeding 100 pages. I summarized case facts, liability, injuries, treatment history, and medical expenses, then organized the supporting exhibits and demand package for attorney review.
Most recently, I worked in legal research and public records, where I communicated with law enforcement agencies, prosecutors, courts, and other government entities across the U.S. I prepared and tracked FOIA and state public records requests for police reports, body-worn camera footage, dashcam footage, 911 recordings, interviews, and other case-related records. I also reviewed agency responses, fee estimates, denials, and exemption claims and assisted with follow-ups and appeals.
Before moving into legal support, I spent several years with Optum, a UnitedHealth Group company, working with medical and insurance claims. This background has given me additional experience reviewing medical documentation, communicating with providers and insurance carriers, and working in detail-oriented, high-volume environments.
PERSONAL INJURY & LEGAL SUPPORT
• Pre-Litigation Case Support
• First-Party, Third-Party & Commercial Insurance Claims
• Insurance Carrier & Adjuster Communication
• Personal Injury Settlement Demand Drafting
• Medical Records & Billing Records (MRBR) Review
• Police Reports & Accident Records
• Records Retrieval & Follow-Ups
• FOIA & State Public Records Requests
• Preservation Letters & Legal Correspondence
• Case File Management & Documentation
• Deadline & Outstanding-Item Tracking
• Legal Research
SOFTWARE & TOOLS
• Litify – Highly Proficient
• Clio & MyCase – Familiar
• RingCentral
• Microsoft Office / Microsoft 365
• Google Workspace
• Slack & Zoom
• ChatGPT & Claude
ADDITIONAL EXPERIENCE
• Healthcare & Medical Claims
• Provider and Insurance Carrier Communication
• Customer Service & Phone Support
• Training & Mentoring
• Quality Review
• Administrative Support
I'm organized, detail-oriented, comfortable working independently, and persistent with follow-ups. I take ownership of my assigned work and make sure outstanding tasks don't get forgotten. I'm currently looking for a long-term, full-time opportunity with a U.S. legal team where I can continue building on my personal injury and legal support experience.
