Customer Service and Technical Support professional with 8+ years of experience supporting U.S.-based customers across telecommunications, healthcare, fintech, SaaS, and service operations. Skilled in handling high-volume inbound and outbound interactions, troubleshooting technical issues, and coordinating service operations. Experienced with CRM and support platforms including Salesforce, Zendesk, and Kustomer, with a strong ability to manage cases, document interactions, and resolve customer concerns efficiently. Known for maintaining professionalism, attention to detail, and strong communication skills in fast-paced remote environments.
