OJT as Speech Laboratory Technician (On-site)
XAVIER UNIVERSITY-GRADE SCHOOL
Macasandig, Cagayan de Oro City
June – November 2015
Duties:
- Prepare Speech lab before classes
- Repair any repairable broken headphones
- Report any defective devices that are beyond repair for replacement
- Submit monthly report regarding Speech lab assets
- Submit an overall plan for speech lab innovation at the end of the internship
After Sales Technical Support (On-site)
MUSTARD SEED SYSTEMS CORPORATION
Door 4, Promenade Bldg., Kauswagan Highway, Cagayan de Oro City
November 2015 – December 2016
Duties:
- Handle aftersales inquiries from clients regarding purchased equipment and solutions
- Handle in-house training as part of the pre-deployment process
- Do onsite repair and installation of CCTVs and Biometric devices
- Handle repairs/process replacements for devices that are within the warranty period
- Handle remote access repairs via TeamViewer for long-distance clients
- Submit monthly and weekly report regarding handled issues/replacements/on-site visits
Technical Support Representative (On-site)
TELEPERFORMANCE PHILIPPINES
DirectTV Account (6AM - 3PM PST)
ComCast Account (6AM - 3PM PST)
Capt. Vicente Roa St., 4th-7th floor Centrio Ayala Mall, Cagayan de Oro city
December 2016 – October 2017
Duties:
- handle calls regarding inquiries/i----------- concerning the account and its services
- in-depth explanation regarding user’s billing statements
- troubleshoot cable TV issues through phone
- schedule/dispatch on-site technicians to users’ location for unresolvable
issues via phone
Software Support Representative
SYNNEX CONCENTRIX PHILIPPINES
Razer Technical Support Account
IT Park, Uptown, Upper Carmen, Cagayan de Oro City
October 2017 – April 2018
Duties:
- Handle inquiries regarding software products of Razer
- Provide troubleshooting of software products of Razer
- Provide follow-up calls to users with unresolved cases
Helpdesk Technical Support
NITYO INFOTECH SERVICES PHILIPPINES
Del Monte Philippines Technical Support
Del Monte Cannery, Bugo, Cagayan de Oro City
January 2019 – May 2023
Duties:
- Provide email/call/chat support to Del Monte Users within 5 sites
- Schedule/troubleshoot Zoom/Bluejeans meeting for DMPI users
- Troubleshoot issues raised via Teamviewer/Anydesk/VnC/remote desktop apps
- Provide cross-site support
- Escalate and provide tickets for upper tier level support
- Manage ticketing system/CRM
- Provide daily/monthly reports to Del Monte & Nityo
- Provide on-site support (When necessary)
- Manage peripherals connected to the network
- Provide guides and brief training for new users
IT End-User SupportBUSINESS PROCESS OUTSOURCING INTERNATIONAL5F Montecarlo bldg., Pabayo-Hayes st., Cagayan de Oro cityMay 2023 - Present
Duties:
- Monitor Data center temperature- Setup/reassign desktop/laptop for deployment
- Decommission units and pull out units from resigned employees
- Provide Tier 1 to Tier 2 technical support for onsite and Work-From-Home employees for 4 accounts
- Provide back-up support for cross-site IT Team via anydesk/Viber chat/calls supporting cross-site employees
- Monitor physical IT inventory- Upgrade and update outdated units (Mostly on Weekends)
- Manage Google and Domain Accounts of employees handling different accounts
