I have been in the US Healthcare industry for 7 years. I am currently working as a Medical Biller Specialist - Virtual Assistant. My tasks are to work on the Aged claims by checking on the possible errors, resubmit and follow ups. I also help to my colleagues to data entry and prior authorization processes. Previously, I also worked as an Insurance Verification Specialist, where I am tasked to verify important details, like copay, coinsurance, deductible and out of pocket. We are assigned to use Portals and EMR like Brightree and other insurance websites, and do outbound calls to the insurance companies to obtain eligibility and benefits. We also need to comply with the target of 7 records per hour, and it was like 60 to 80 records per day. I also handled IB calls to assist patients regarding eligibility and benefits, check the status of claims, coordination of benefits, prior authorization, Payment over-the-phone, and other day-to-day tasks. I was promoted as a Trainer where I handle multiple classes, both virtual and site training, where I assist and educate them in regards to communication skills, navigate the tools, and how to be productive following the production's process. And also, I am promoted as an Operations Supervisor, where I handle multiple teams, in a healthcare provider to assist them regarding workable, production monitoring, resolving issues, and engagements. I have also received recognitions and awards, in regards to team handling, and meeting the clients’ goals.
