I have been in the Business Process Outsourcing Industry for 11 years. I have taken on the roles of agent, Quality Analyst, and Team Manager. I have handled various accounts from Telephone companies, Satellite Radio, Financial Account, and Health and Welfare Administration. I'm well versed in the business of outsourcing and being in the front and mid-level management, I have developed the following skill sets coaching, People Management, Behavior Analysis, and Root Cause Analysis.
Client Management and hitting Key performance indicators. I'm well versed in the creation of reports through Microsoft Excel. I'm self-directed and used to find resources available to accomplish tasks. I would like to be part of a long-term work relationship in building a business.
