Highly skilled professional with 10+ years in L1/L2 Technical Support and client onboarding, now leveraging comprehensive training in freight operations to excel as a Freight Virtual Assistant.
Proficient in load booking, track and trace, freight quoting, dispatch coordination, and carrier management (LTL, FTL, partial truckload). Strong background in data entry, customer communication, and documentation with proven ability to support remote operations, improve workflows, and maintain accurate shipment tracking.
Experienced in SaaS support, client onboarding, and troubleshooting with the ability to quickly learn TMS platforms, load boards, and logistics systems.
