Results-driven Customer Experience Analyst and UAT Tester with 15+ years of experience in BPO operations across telecom, travel, and finance industries.
Experienced in UAT testing, customer experience operations, process improvement, and data reporting using Google Sheets and CRM systems.
Known for identifying system issues before deployment, improving operational workflows, and supporting cross-functional teams to deliver high-quality customer experiences.
Brings a strong combination of technical testing skills, operational insight, and customer-centric problem solving to help organizations improve efficiency and product reliability.
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