PROFESSIONAL SUMMARY
Detail-oriented Virtual Assistant and Remote Operations Specialist with extensive experience in hospitality, real estate, and customer service environments. Proven ability to manage short-term rental operations, CRM systems, reservation platforms, and guest communication across multiple channels. Skilled in coordinating with internal teams including housekeeping, maintenance, and property owners to ensure smooth operational workflows and high guest satisfaction.
Experienced in remote administrative support, data entry, lead management, and customer service operations with strong familiarity in platforms such as Airbnb, VRBO, -----------, Expedia, Streamline, and Salesforce.
Seeking a remote role in Virtual Assistance, Property Management Support, or Hospitality Operations.
CORE SKILLS
Virtual Assistance & Remote Operations
Property Management Support
Short-Term Rental Coordination (Airbnb, VRBO, -----------, Expedia)
CRM Management (Streamline, Salesforce)
Customer Service & Guest Communication
Reservation Management
Data Entry & Administrative Support<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Issue Resolution & Escalation Handling
Team Coordination (Housekeeping & Maintenance)
Lead Management & Outreach
Google Workspace (Docs, Sheets, Gmail)
PROFESSIONAL EXPERIENCE
Virtual Assistant / Property Management Support
Freelance / Remote
Managed end-to-end guest communication for multiple short-term rental properties across Airbnb, VRBO, -----------, and Expedia
Processed and monitored reservations, ensuring accurate booking details and smooth check-in/check-out coordination
Coordinated with housekeeping and maintenance teams to resolve guest concerns and property issues efficiently
Created and managed work orders for maintenance requests and operational tasks
Assisted property owners with updates, reports, and operational tracking
Ensured high guest satisfaction through timely responses and issue resolution
Real Estate Virtual Assistant
Keller Williams Realty LLC
Managed CRM data entry and maintained accurate lead databases
Processed raw data from spreadsheets into structured CRM systems
Conducted outbound communication via email and phone for lead follow-ups
Supported administrative and operational tasks for real estate agents
Assisted in organizing property listings and client communication workflows
Resident Service Advisor
Property Management Support Role
Assisted residents with rent deferment applications and flexible payment arrangements
Provided clear guidance on payment options and account status inquiries
Coordinated with internal property management teams to process financial assistance requests
Ensured accurate documentation and smooth communication between residents and management
Reservations Specialist
Delta Airlines
Handled reservation changes, booking adjustments, and travel inquiries
Provided accurate flight and booking information to customers
Resolved customer issues efficiently in a high-volume call environment
Maintained service quality standards while managing multiple systems
Customer Service Representative / QA Analyst (BPO Experience)
Delivered inbound and outbound customer support across multiple accounts
Handled escalations and ensured timely resolution of customer concerns
Performed quality assurance monitoring and ensured compliance with standards
Maintained high performance in fast-paced customer service environments
TOOLS & SYSTEMS
Airbnb, VRBO, -----------, Expedia
Streamline PMS
Salesforce CRM
Google Workspace (Docs, Sheets, Gmail)
Microsoft Office<8efe80624d780eba0c6493ec45140364>Email Management Systems
ADDITIONAL INFORMATION
Experienced in remote work environments and virtual coordination
Strong attention to detail and process compliance
Highly adaptable in multi-platform operational workflows
Excellent communication and organizational skills
Verified
