Hello there, I'm Angelica from the Philippines. I have 4+ years of experience providing businesses, healthcare providers and financial companies with administrative, financial transaction, documentation, and customer service support. I help customers understand their healthcare coverage, insurance eligibility, healthcare benefits, claims, and coverage by answering questions and guiding them through their concerns in a clear and simple way. I also support finance providers by assisting customers with billing concerns, account status, and financial transactions. My goal is always to make sure customers get the information they need and that their issues are resolved as smoothly as possible.
Tasks I can help you with:
Telehealth customer support
General administrative support
Customer support (phone, email, SMS, chat)
CRM database update
Patient appointment scheduling & sending reminders
Assist in new patient intake
Patient referral coordination
Insurance claims processing
Insurance claims dispute resolution
Respond to healthcare coverage and insurance eligibility inquiries
Assist with healthcare benefits, claims, and coverage questions
Manage and update patient records in Electronic Health Records (EHR) systems
Maintain compliance with HIPAA and other patient privacy regulations
Follow up with patients regarding appointments, lab results, or prescriptions
Coordinate with healthcare providers & insurance providers
Handle billing concerns and account status inquiries
Provide guidance on using telehealth or health insurance platforms
Support financial transaction-related concerns
Manage customer follow-ups and case tracking
Content creation for social media posts (Canva)
Short-form video editing using CapCut
Respond to social media posts and inquiries
Online research & data analysis
Data entry & data accuracy
Tools I'm proficient at:
Epic, Availity, CSP, insurance portals such as Cigna, UMR, UnitedHealthcare (UHC), Kaiser Permanente,
Project Management & CRM such as Microsoft Excel trackers, Google Sheets, Asana, Trello, Monday, Zendesk, Jarvis, Five9, Talkdesk, Genesys Cloud CX, Aircall, RingCentral Contact Center, Avaya Contact Center, ultatel, Jabber, Google Sheets, Google Docs, Microsoft Excel, Slack, Zoom, Google Meet, Microsoft Teams, -----------
Admin Support, Productivity: Google Workspace (Gmail, Forms, Drive), Microsoft Office (Word, PowerPoint, Outlook, Dropbox), CoPilot, ChatGPT, Grammarly, Google Gemin, Canva, CapCut
My availability:
I am available to work full-time, part-time or 10-15 hours weekly. I am also flexible to work within US time zone including Australia/New Zealand, EU/UK, and Canada time zones.
Invite me for an interview.
You will find me reliable, highly organized, proactive and with excellent communication skills (both verbal and written). I have a quite work space at home, noise canceling headset, working computer and reliable high speed internet. Message me today and let's schedule a chat.
Patient Care, Medical Virtual Assistant, Google Suite, Operation Management, Customer Support, Warm Calling, Organization, Electronic Health Record, English Proficiency, Communication
Verified
