Customer Support and Virtual Assistant professional with over **9 years of experience** in BPO, technical support, administrative operations, remote customer support, case management, troubleshooting, and CRM documentation. Skilled in handling customer concerns through chat, email, phone, and ticketing systems while maintaining professionalism, accuracy, and high service standards. Reliable, adaptable, and detail-oriented, with strong communication, problem-solving, task management, and documentation skills.
