Hi! I am Jennifer. A highly skilled Guest Experience Specialist and Virtual Assistant with nearly 6 years of experience supporting premium short-term rental properties, property owners, and hospitality teams. I specialize in delivering exceptional guest experiences while managing reservations, claims, and property operations across multiple platforms, including Airbnb, VRBO, -----------, Hospitable, Streamline, Breezeway, Akia, and Enso.
I am proficient in MS Teams, Slack, Zoho, Outlook, and VoIP systems (One Talk, RingCentral, Nextiva), which allows me to coordinate seamlessly with property teams, owners, and vendors. My expertise spans guest communication, conflict resolution, claims management, workflow optimization, and ensuring property compliance — all while maintaining a strong focus on protecting revenue and exceeding guest expectations.
Known for being detail-driven, proactive, and policy-savvy, I thrive in fast-paced environments and am passionate about combining operational efficiency with excellent customer service. I am highly adaptable, quick to learn new tools, and committed to providing a seamless experience for both guests and property owners.
Key Strengths:
-Guest support & communication across multiple platforms
-Short-term rental operations & claims management
-Reservation handling, cancellations, and escalations
-Coordination with housekeeping, maintenance, and owners
-Process improvement, documentation, and workflow optimization
-Remote team collaboration & administration
I am dedicated to ensuring properties run smoothly while creating memorable guest experiences and building lasting relationships with owners and clients alike.
If you’re looking for a trustworthy professional who can manage day-to-day tasks, support your customers with care, and contribute positively to your operations, I would be happy to be part of your team.
