I am a results-driven professional with a diverse background in customer service, operations management, e-commerce support, and digital marketing assistance. With years of experience progressing from Cashier to Assistant Restaurant Manager, I gained expertise in team leadership, staff training, financial monitoring, inventory management, and ensuring excellent customer experiences.
I also bring extensive experience as a Digital Marketing Virtual Assistant and E-commerce Support Specialist, where I have successfully helped businesses streamline operations and grow their online presence. My expertise includes:
- E-commerce Email Support (Footwear Industry – Germany) – managing customer inquiries, providing detailed product information, sending shipping updates, and monitoring orders through Shopify.- Customer Service & Lead Conversion – handling social media inquiries, resolving concerns, and converting leads into sales.
- Digital Marketing Support – creating engaging content, designing lead magnets, and producing graphics and videos for campaigns.
- Administrative & Technical Support – managing Google Admin Console, Go High Level CRM, creating PDFs/presentations, and conducting research.
I am committed to delivering professional, timely, and high-quality solutions that strengthen customer relationships, boost efficiency, and support business growth.
