Dynamic and results-driven team leader with over 15 years of experience in customer support, team management, and process optimization, including leading outbound voice campaigns and remote teams. Skilled in KPI monitoring, coaching, process development, and driving performance improvement. Proven expertise in problem-solving, data research, and crafting actionable feedback to elevate team and campaign outcomes. Passionate about developing talent, fostering collaboration, and ensuring high-quality service delivery in a remote work environment.
Verified
