Relevant Administrative Skills:
Communication - C2 English grammar rating in speaking and writing. Fluent in communicating with American clients. Can communicate professionally or casually in a neutral American accent.
- Customer Support: Over 10 years of customer service experience including e-commerce across multiple channels.
- Administrative Support: Worked with Directors and Executives to provide administrative work such as scheduling, reporting, and presentations.
Technical Skills
- Proficient in Google Suite, Microsoft Office Software, Project Management Tools (Trello, Monday, Airtable), and Canva.
- Social Media Management: Content posting and scheduling through various social media platforms. Content development. Familiarity with digital marketing.
Other Skills:
- Training and Development : Can conduct product and English soft skills training for customer support employees.
- Operations Management: Manage teams to ensure OKRs and KPIs are met.- Coaching and Development.
- Provide professional and interpersonal support for employee improvement.
- Recruitment: Screening and profiling applicants for job roles.
- Quality Assurance: Evaluate employee performance based on company parameters to ensure company standards are met.
