Motivating the team to achieve organizational goals.
Communicate with teams about their performance
Monitor team performance and report on metrics
Oversee day-to-day teams' operation and performance
Conduct huddles and discuss process updates and reminders
Perform Triad and one-on-one coaching
Internal service process performance data
Review customer purchase orders and process the orders in an ERP system
Manage and audit the agent processes, agent knowledge base and agent communication process
Support process training and knowledge sharing within the team
Review Case processes and ensure the process is followed as outlined for CSS daily roles and responsibilities for order processing and Distributor account management
Strong collaboration and team player skills
