A strategic and results-driven operations leader, I bring a solid track record in scaling and managing high-performing ecommerce and customer support operations.
I’ve led the successful launch of a new site, overseeing 800 agents across customer service, dispute resolution, and quality assurance departments. I managed a large, multi-level team structure, including 5 operations supervisors, 9 senior team leaders, and 49 team leaders, ensuring seamless coordination and peak efficiency across functions.
With deep experience in handling Shopify and PayPal disputes, I specialize in building systems that minimize chargebacks while maintaining strong customer retention. My operational strategies consistently improve resolution times, streamline workflows, and elevate customer satisfaction.
As a Chief of Staff-level leader, I work closely with executives to drive cross-functional alignment, scale remote teams, and embed a culture of accountability, innovation, and growth. I pride myself on being a proactive problem-solver, an empathetic communicator, and a catalyst for continuous improvement.
