As a Senior Team manager in a BPO company I have acquired several skills that helped me accomplish my tasks. Here are my top 3 skills, first is Leadership and Coaching, leading diverse and teams in a fast-paced setting. Promoting a culture of collaboration, growth mindset and high performance. Motivating tea-----------mbers to maximize their potential in achieving and exceeding set key performance goals. Second, Performance Management, setting clear goals and providing timely feedback whenever necessary. Drive process improvement initiatives and provide training that improves efficiency and skills for individuals and the team. Lastly , Problem-solving and decision making, proactively identify issues and resolutions using root-cause analysis techniques to prevent recurrence. Ability to make a sound decision based on feedback and factual data.
