I contributed to the success of various teams and projects of
Accenture for 8 years; I used my skills and insights to enhance team
effectiveness and ensure smooth project execution by doing the tasks
assigned to me. I also took advantage of professional development
opportunities, attending seminars offered by Accenture to broaden my
expertise. Following Accenture, I joined Dynasty Gaming and Media,
where I apply my 8 years’ experience and collaborative skills to
support the TechOps Team, Quality Auditing Team, and Tournament
Organizers Team
2014 - SEPT 2022 Application Support (Accenture)
Assist and resolve any issues encountered/reported related to the
infrastructure of our clients using ITIL’s best practices. Make sure we
have the best relationship with our third parties and vendors by
always responding to their emails and call professionally.
Technologies Used: MS Servers, SCOM, MS SQL, Dynatrace, Grafana,
ServiceNow, OnPrem servers Application, Azure, MS Office
SEPT 2022 - DEC 2024 Technical Operations Specialist
(Dynasty Gaming and Media)
Monitor our platforms for any outage, reported issues and immediately
find out the reason why by checking the logs in AWS and browser
Developer Tools. Perform a manual testing on our platforms to check if
the platform’s UI and behavior are still same as Figma by accessing it
on the main browsers of Desktops and Mobiles. Facilitate tournaments
and monitor the tournament for any issues from the players and
immediately resolve it by performing all the health checks and correct
questioning to the users/players.
Technologies Used: AWS, JIRA, Asana, Zendesk, MongoDB, Trello,
Slack, Figma, MS Office, Grafana, Lambda Test, Google Analytics,
-----------, Canva
