JUNE 2022 - JANUARY 2024RECORD RETRIEVAL ASSOCIATE, iCopy Legal (Lawfirm), 2529 N Lincoln Ave Suite F,Loveland, CO 80538? Contact providers to organize retrieval of patient records.? Identify and coordinate retrieval of patient records.? Ensure all interested parties are aware of the retrieval request's status.? Upload retrieved data to secure the database using Nimbus CRM.? Create new files on a secure database, if required.? Optimized retrieval workflows.? Streamline retrieval process, if necessary.? Confirm all required records have been received.? Investigate missing records and facilitate their prompt retrieval.? Strong analytical, organizational and time management skills.? Proficiency in Microsoft Word and Excel.? Excellent written and oral communication skills.? Experience in filing, editing, retrieving and archiving patient records.? Strong problem-solving abilities.
JANUARY 2021 - JANUARY 2022 TECHNICAL SUPPORT (CALLTOOLS), 16842 Von Karman Ave Suite 475, Irvine, CA 92606, United States. Voice, Chat Support, Webinar Trainer for clients who are new to the platform. Assisting them how the dialer works features that can help them with their -----------ing CRM, API Integration, purchasing phone numbers and setting it for cold callers and VA’s Explain analytic reports of client’s progress base on their callsWe use SalesForce for ticketing, notes and sending email, Google Sheet, Slack, PingPlotter, Zoo-----------eting, Loom and CMDIsolate cases and reviewing account for bugs and glitch, educate clients how does system works and interacts depending on the setting they set
JUNE 2019 - APRIL 2020 CUSTOMER EXPERIENCE SPECIALIST (AIRBNB), TDCX PHILIPPINES, ORTIGAS PASIG CITY. Chat, email and phone support for travel accountAssisted clients on how to use the platform for host and guestCRM, NICE, and Microsoft Email Worked as a specialist on handling host and guest conflicts and implementing regulations and policy. Assisted them in how to earn and get paymentsProcess payouts for hosts, do troubleshooting and provide work around for any bug related issuesInitiative to provide additional information to go extra miles for user's reference Have been passing my metrics for 8 months and I'm one of the top performers in my teamWas promoted as a Case Manager and completed my training
SEPTEMBER 2018 - MAY 2019 CHAT SALE AND TECHNICAL SUPPORT (GODADDY), SUTHERLAND GLOBAL, MANDALUYONG CITY. Assisted clients to enhance their website’s online presence.Main support for managing/hosting domains directing domain name server and website hosting. Assisted clients on basic support about website builders like cPanel and WordPressOffering basic technical support for Office 365 email plan set upLimited information about themes and plugins, and migration toolManaging product renewal for SSL, SEO, etc.,Applied for a Trainer position had passed my final interview but didn’t pursue it
