Experienced professional with a strong background in customer service, sales, technical support, and maintenance coordination across the telecommunications, healthcare, and property management sectors. Currently working as a Guest Service Representative in the short-term rental industry, where I handle guest inquiries, manage potential leads, and create and close service tasks using tools like Breezeway, Asana, and Streamline. Known for quick response times, prompt issue resolution, and excellent guest feedback.
Adept at resolving complex client issues, managing maintenance workflows, and driving team efficiency. Demonstrated leadership as a Supervisor POC for international clients, consistently ensuring smooth operations and high customer satisfaction.
Graduated in 2013 with a Bachelor’s Degree in Information Technology, and completed Lead Generation and Real Estate Training Programs with certificates.
Highly skilled in sales and consistently recognized as a top-performing agent in previous roles. Experienced in appointment setting, billing, quality assurance, task reporting, and property maintenance coordination. Known for being organized, dependable, and dedicated to providing exceptional service and operational excellence.
Tools & Platforms
Breezeway
Asana
Streamline
AppFolio
ACSR
Intranet
HubSpot
Instant Data Scraper
Casper
Einstein
Microsoft Office
S4X
NBN Portal
Verified
