Hi, I’m -----------!
I’m a Customer Service, Sales, and Technical Support Specialist with 11+ years of experience helping international clients resolve issues, manage accounts, and improve customer satisfaction. I also run my own small business, which gives me strong organizational and administrative skills—perfect for a Virtual Assistant role.
What I can do for you:
Customer Support & Inbox Management – respond to emails, handle tickets, and provide excellent client service (Zendesk, Zimbra)
Remote Tech Assistance – software installation, activation, troubleshooting (Windows & mobile) using tools like Zoho Remote, Nexus, NinjaTo
Admin Support & Data Management – data entry, reports, spreadsheets (Excel, Google Sheets, Google Workspace)
Sales, Upselling & Retention – proven record of engaging customers and increasing conversions
???? Business Support Tasks – scheduling, documentation, basic research, and digital marketing support
Tools I use confidently:
Zendesk, Zimbra, Zoho Remote, Nexus, NinjaTo
Microsoft Excel & Google Workspace (Docs, Sheets, Drive)
CRM & ticketing platforms
Communication tools (Zoom, Slack, MS Teams)
Why work with me?
11+ years in BPO industry (customer service, sales, retention, and technical support)
Strong multitasking, time management, and problem-solving skills
Experience running my own business = proactive, reliable, and independent
Bilingual: English & Filipino
I’m ready to bring my customer support, admin, and VA skills to help you manage tasks, keep things organized, and free up your time so you can focus on growing your business.
Let’s work together to make your operations smoother and more efficient!
Skills & Expertise
Virtual Assistance & Admin Support<8efe80624d780eba0c6493ec45140364>Email & Inbox Management
Calendar & Scheduling
Data Entry & Reporting
Document Management (Google Workspace, MS Office)
Online Research & Documentation
Customer Service & Client Support
Customer Service (Voice, Chat, Email)
Escalation Handling & Retention Strategies
Upselling & Sales Support
Conflict Resolution & Client Relationship Management
Technical Support
Windows PC & Smartphone Troubleshooting
Software Installation & Activation
VPN & Security Software Setup (Iolo VPN, Syste-----------chanic Ultimate Defense, SuperAntiSpyware, Identity Theft Protection)
Remote Assistance (Zoho Remote, Nexus, NinjaTo)
Tools & Platforms
Ticketing & CRM: Zendesk, Zimbra, Zoho CRM, Nexus, NinjaTo
Productivity: Microsoft Excel, Google Sheets, Google Docs, Google Drive
Communication: Zoom, Slack, MS Teams
Business Support: Basic Digital Marketing, Social Media Handling
Core Competencies
Strong Multitasking & Time Management
Attention to Detail & Accuracy
Independent & Self-Motivated
Adaptable & Quick Learner
Bilingual: English & Filipino
