I’ve been working in the BPO and Virtual Assistant industry for the past 8 years. Throughout my career, I’ve taken on different roles such as Customer Service Representative, Technical Support, Financial Support, SME, Collection Specialist, Cold Caller/Appointment Setter, and Team Operations Assistant.
I also handled a flexible support role in the cleaning industry (Residential, Commercial, Vacation Rental, and Construction Cleaning), where I managed admin tasks, client support, and team coordination. My responsibilities included handling schedules, managing CRM systems, onboarding new staff, creating SOPs, maintaining training materials, and supporting tea-----------etings.
I’m very adaptable, organized, and committed to making sure everything runs smoothly — whether it’s assisting clients, managing operations, or supporting my team. I take pride in being dependable and proactive in any role I handle.
