I know EXACTLY who you are looking for...
As a versatile and customer-focused professional with over 5 years of experience, I specialize in delivering exceptional service and seamless solutions across various industries, including e-commerce, travel, technical support, and logistics. I thrive in dynamic environments where I can combine my expertise in customer service, data entry, lead generation, and virtual assistance to exceed expectations and drive results.
Here are the experiences and skills that I can bring to the table!
Customer Service Expertise:
- Skilled in managing inquiries via phone,??email, and chat for top brands like Amazon, DoorDash, and eBay. Adept at processing orders, resolving issues, handling refunds, and ensuring a smooth customer journey.
Travel Advisory:
- Proven ability to assist clients in booking flights, hotels, and car reservations, while tailoring travel solutions to meet individual preferences. Experienced in managing escalations and delivering a superior travel experience.
Tech & Sales Proficiency:
- Proficient in troubleshooting technical issues, upselling warranties and services, and managing transactional processes such as product returns, exchanges, and order modifications.
Case Management and Dispatch:
- Experienced as a dedicated case manager, ensuring efficient dispatch operations, driver scheduling, and real-time service updates. Skilled in using tracking software to optimize workflows and performance metrics.
Tools that I used and am familiar with:
- Canva, CapCut, ChatGPT, Outlook, Google Calendar, GDS, Dynamics, Salesforce, Slack, Teams and Zoom.
