Highly skilled and result-driven with 17+ years of service in BPO company as Billing Representative, Technical Support, Customer Service Representative, Quality Analyst, Call Monitoring Specialist and Risk Management Analyst. Exceptional skills in risk analysis and research, compliance monitoring, and collaboration with internal and external stakeholders to achieve risk management objectives. A proven track record of using my excellent interpersonal, communication and organization skills to improve Quality department, identification of areas for improvement and the implementation of corrective actions. Team player, high quality of work and highly self-motivated. Strong background in customer service, teamwork and multitasking, with focus on effective time management and working well under pressure. Worked remotely for 2+ years, independently and prioritized task effectively.
