Hi! I?m Gab, an IT graduate with 4+ years of experience supporting customers through live chat, email, and phone in high-volume environments.
I specialize in resolving technical and account-related issues, guiding users step-by-step, and turning frustrated customers into satisfied ones. I?ve handled US and Canadian accounts, using tools like Zendesk, Twilio, and Amazon Connect to troubleshoot problems, manage tickets, and deliver efficient support.
What sets me apart is my ability to combine technical understanding with strong communication. I don?t just fix issues, I make sure users fully understand the solution.
If you?re looking for someone reliable, tech-oriented, and customer-focused to support your product or service, I?m ready to help.
