I have been a customer, technical, and sales representative for 6 years now. Being in this industry I have learned how to be flexible in terms of learning new process from time to time. I am able to cater to my customer needs while meeting the company's standards. I am a dedicated support, professional with demonstrated strengths in time management, and trend tracking. Good at troubleshooting software and hardware problems by creating and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. I am a seeking a appointment setting and technical support position.
SUMMARY OF SKILLS AND QUALIFICATIONS
- 6 years of experience as a technical, sales, and customer service and appointment setting via chat, email and phone support.
- I am an Effective and Efficient in communication
- I am flexible in terms of learning new process.
- I am a team player and able to listen to superiors judgement and pitch in ideas
- Able to present the product effectively with the customer.
- Helpdesk analyst in Baptist Health South Florida.
- Knowledgeable with Windows applications and system.
- Knowledgeable in VPN, Active Directory, and MFA.
- Worked around billing concern, mobile devices and network issues.
- Experienced in sales for warranty extensions, paid applications and other service programs.
- Knowledgeable in installing windows operating system, windows updates and all windows applications.
- Experienced in credits and collection by processing customer payments.
- Appointment setting in sales with a Mattres Company.
- Flexible on work schedule and willing to do a Graveyard shift
- High speed internet connection
- Strong motivation to go to work
- No issues with attendance
