I am a dedicated and results-driven professional with over a decade of experience in high-level customer experience, technical troubleshooting, and team support. My background spans diverse industries, including Travel and Technical Support for global brands.
I specialize in helping business owners and team leads reclaim their time by managing the day-to-day "moving parts" of their operations. Whether it’s handling complex customer inquiries, managing social media growth, or overseeing billing and collections, I pride myself on being a reliable partner who is comfortable following existing SOPs while ensuring high-quality output.
I am looking to contribute to a forward-thinking organization where I can apply my problem-solving skills to enhance team performance and client satisfaction.
Top Skills & Tools
-Administrative Support: Email & Calendar Management, Google Workspace, Data Entry.
-Billing & Collections: Negotiating payment terms, managing billing inquiries, and client follow-ups.
-Social Media Management: Content scheduling, basic graphic placement, and community engagement.
-Technical Support: Tier 2 troubleshooting, ticket management, and CRM navigation.
-Tools: Slack, Zoom, Google Sheets/Docs, and various SMM platforms.
Why Hire Me?
Process-Oriented: I excel in environments with established workflows. I am highly coachable and value clear communication to ensure tasks are completed.
SME Background: Having served as a Subject Matter Expert (SME), I have a keen eye for detail and a proven ability to mentor others toward better performance.
Reliable & Professional: With 10+ years in the professional service industry, I understand the importance of data privacy, punctuality, and maintaining a professional brand image.
