Experienced ITSD Analyst and Technical Service professional with a strong background in API integration, technical troubleshooting, virtual software training, and client communication. Currently serving as a Service Desk Analyst, providing Level 1 support, managing user accounts in, and supporting Windows and Microsoft 365 environments. Adept at resolving technical issues across digital channels while maintaining compliance, efficiency, and high client satisfaction. Seeking to leverage technical expertise and service excellence in a solutions-focused IT role.
