Responsible in managing the insurance member’s inquiries in daily basis.
Checking and submitting the healthcare insurance member’s Prior authorization
requests.
Assisting members in processing their prescriptions orders directly from the
pharmacy.
Coordinating with the Doctors in regard to the members’ medical concern.
Knowledgeable in HIPAA verification as one of the strict processes in US healthcare
services.
Do outbound calls to remind members to pay their monthly premium to avoid plan’s
termination.
Addressed and resolved customer’s concern empathetically and professionally.
