? Handled Inquiries for Technical Troubleshooting for dbVirtual Machine related issues
? Report dispatch for unresolved Over-The-Phone troubleshooting
? Provided solutions for Business to Business
? Provided necessary documentation for transfers and reports.
? Provided walk through for Self-serve options.
? Utilized proper tools and documentation of the account.
? Reviewed technical documentation and procedures.
? Have a strong client relations
? Windows and Android OS experience
? Skilled in typing 35 - 40 WPM
? Decision Making in line with the company/ team
? Self-motivation thru focused objective
? Leadership driven via learning and feedback
? Adaptability to any environment
? Teamwork driven
? Creative thru working around difficult situations
