Customer Service Representative | 7 Years Experience
Over 7 years of professional experience in customer service, including 5 years managing U.S. healthcare accounts.
Skilled in handling high-volume inquiries, resolving complex issues, and maintaining compliance with HIPAA and healthcare regulations.
Experienced in using CRM tools, ticketing systems, and call center platforms to enhance customer satisfaction and retention.
Strong communication and problem-solving skills with a proven track record of exceeding service metrics and quality standards.
Adept at training and mentoring new staff to ensure consistent service excellence.
Proficient Sales Representative with hands-on experience using Zendesk to manage customer relationships, track leads, and streamline sales workflows.
