Looking for a passionate and a detail-oriented candidate? Hire Me!
With 10 years of experience in customer service, hotel operations, and a thirst for knowledge and continuous learning, I am confident in guest communication, correspondence, coaching and mentoring teams, ensuring company policies and goals are met, decision-making and discussing ideas to ensure company operations run smoothly.
Attention to details, organization, and commitment to performance are my expertise. With strong background in property management systems (Opera Cloud, INFOR PMS, Guesty, Hostaway), different online booking platforms (such as Airbnb, Agoda, -----------, Ctrip, Expedia, and Klook), CRM (Husbpot), reservations channel managers (Amadeus, Travelclick), customer experience management software (ReviewPro, TrustYou), and communication tools (Freshdesk, Microsoft Teams, Google Meet, Slack, Viber, Zoom, Conduit and Enso).
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