I have 4 years experience as a Data Analyst. My expertise is working with spreadsheets, data analyzing, problem solving and decision making. Please see below my experiences:
- Citrix
- Coding and analyzing of benefits with different processes such as pricing, drug included/excluded, terming and adding specific drug or plan.
- Client discussion about the progress of every work such as improvement of work, SLAs, status of case and meeting the target.
- Having also more than a year experience as a Fraud Analyst. Working with tools, workflows and interacting in Slack with leads to solve fraud issues. Also working with payments, access and different transaction issues. Helping T1 agents for different processes as I was T2 SME.
- Know to use different macros such as Email macros, Excel macros and application/tools macros.
- Quality Checking and testing my own work on prod to prove coding are accurate.
