IT Helpdesk Level 1, IT Support, Network Support,

I have almost 12 years of experience in Information Technology, with nearly 3 years as a Level 2 IT Support Helpdesk Technician. I?ve handled technical issues for both onsite and remote clients, with strong skills in remote setup, issue isolation, and effective client communication through remote sessions.

I have hands-on experience with Active Directory, including tasks such as:

Adding users to membership and security groups

Resetting login passwords

Deactivating and creating user accounts

Copying user profiles

I am also proficient in managing the Microsoft 365 Admin Portal, and have experience using worksheet trackers for documentation and task monitoring.

Additionally, I have experience in asset management, including inventory tracking and computer availability. I am skilled in isolating technical issues and determining the appropriate troubleshooting procedures.

I?ve worked with VM servers, MDT servers, and WSUS, and have strong knowledge in both hardware and software troubleshooting. I also have a solid understanding of networking, with experience handling Cisco and HP Layer 2 switches, as well as working with Sophos XG and Fortinet firewalls.

I am available for part-time or full-time work.