Hi, I'm Kathleen — a dedicated E-commerce Customer Support VA with 3+ years of experience in digital operations and a strong background in Shopify store management. I help online store owners deliver fast, professional customer experiences that reduce refund rates and build lasting buyer loyalty.
What I handle for Shopify stores:
• Order tracking, cancellations, and fulfillment follow-ups
• Refund and return processing via Shopify admin
• Customer inquiries via email, live chat, and social DMs
• Dispute resolution and after-sales support
• Product listing support and inventory monitoring
• CRM management using tools like Gmail, Gorgias, Reamaze, and Freshdesk
I'm organized, detail-oriented, and thrive in fast-paced e-commerce environments. I understand that quick, empathetic responses = more 5-star reviews and repeat customers. Let's make your Shopify store known for world-class support.
