Skilled IT professional with a robust background in network operations, system administration, and technical support. Proven ability to excel in network troubleshooting, resolving complex connectivity issues across LAN/WAN environments, and implementing network security protocols (ACLs, NACLs, VLAN segmentation). Expertise in managing and troubleshooting customer servers (Windows, Linux, VMware vSphere), ensuring system stability, and implementing backup and recovery solutions. Adept at providing technical support for VoIP systems (3CX), client workstations, and diverse network equipment (Cisco, Aruba, etc.). Experienced in utilizing network monitoring tools (Splunk, SolarWinds, etc.), automating tasks with scripting (PowerShell, Bash), and contributing to network optimization and security.
