Dedicated and detail-oriented Medical Virtual Assistant, Insurance Verification Specialist, and Healthcare Administrative Professional with extensive experience in medical billing, insurance verification, patient scheduling, customer service, and virtual front desk operations. Proficient in healthcare software and electronic health record systems including TherapyNotes, iPatientCare EMR, Charm EHR, and ECW (eClinicalWorks). Experienced in using RingCentral for patient communication, appointment coordination, inbound and outbound calls, and provider support. Skilled in verifying insurance eligibility and benefits, managing patient appointments, coordinating with pharmacies and healthcare providers, handling billing inquiries, and maintaining accurate patient records while ensuring HIPAA compliance. Adept at multitasking in fast-paced healthcare environments, delivering exceptional patient support, and maintaining strong relationships with patients, providers, and insurance representatives. Known for excellent communication, organization, problem-solving abilities, attention to detail, and a commitment to providing efficient administrative and healthcare support services.
