Hello! I'm Eric Gabriel L. Pasco, your go-to professional for exceptional customer service and sales support. With a rich background in business administration and over a decade of experience, I'm here to help you achieve your goals with efficiency and dedication.
Why Choose Me?
I have a proven track record of excellence in customer service, sales support, and technical troubleshooting. My hands-on experience and leadership roles have equipped me with the skills to handle any challenge thrown my way. I'm passionate about providing top-notch service and solutions that exceed expectations.
Skills and Tools I Bring to the Table:
Customer Service & Support: Expert in handling inquiries, resolving issues, and ensuring customer satisfaction.
Sales Support: Skilled in processing orders, applying special bid pricing, and collaborating with account executives.
Technical Support: Proficient in diagnosing and troubleshooting technical issues over the phone.
Team Leadership: Experienced in leading teams, coaching staff, and developing effective strategies.
Process Improvement: Adept at identifying inefficiencies and implementing solutions for optimization.
Microsoft Applications: Proficient in using Word, Excel, and PowerPoint for various tasks.
Cisco Finesse: Experienced in using Cisco Finesse for managing call center operations.
SAP: Skilled in using SAP for processing sales orders and managing inventory.
A Glimpse into My Professional Journey:
Senior Services Coordinator at Insight Direct Philippines, LLC: Led shifts, managed inventory tasks, and ensured timely reporting and client schedule adherence.
Inside Sales Support at Insight Direct Philippines, LLC: Processed sales orders, increased gross margins, and collaborated on process improvements.
Junior Collections Officer at ANZ: Contacted customers, advised on payment options, and maintained payment records.
Technical Support Specialist at Convergys: Provided technical support over the phone, gathering data and resolving issues.
I believe in building strong, collaborative relationships with clients and delivering results that drive success. Let's work together to achieve your business goals and take your projects to the next level!
Looking forward to collaborating with you!
