Hi! I'm Dawn Madrona, a dependable and detail-oriented professional with 10+ years of experience in customer service, operations support, training and development, business analysis (UI/UAT), project coordination, and executive virtual assistance.
Most recently, I worked as a Customer Service Representative for Solar Company, where I handled homeowner concerns, scheduling, troubleshooting coordination, and documentation. I worked closely with dispatch and technical teams to ensure timely service updates and smooth customer communication.
I also gained experience as a Part-Time Project Manager for Bask & Buy, supporting e-commerce and operations projects by managing task tracking, team coordination, workflow documentation, and reporting to leadership.
Previously, I supported leadership teams as an Executive Virtual Assistant at DAP Brands, managing email and calendar scheduling, digital filing, reporting, and financial documentation. I also worked as a Junior Business Analyst (project-based) at eShow, where I captured requirements, developed test cases, and supported UAT to help improve features and business workflows.
Before that, I spent nearly a decade with Cognizant Technology Solutions, where I handled customer support, HIPAA-compliant verification, and later became a Process Training Specialist?leading global training sessions and earning Trainer of the Year (2021) for strong performance and KPI results.
Strengths I bring to your team:
Professional communication (phone, email, chat/SMS)
Strong documentation and attention to detail
Reliable follow-through and task ownership
Experience working with cross-functional teams
Comfortable in fast-paced remote environments
If you're looking for someone who can communicate professionally, work independently, document processes clearly, and keep operations organized, I?m ready to help you streamline your workflow and support your business growth.
Portfolio: -----------
Verified
