Customer Support & Order Management Specialist with 4+ years of experience supporting U.S.-based customers and businesses.
I specialize in order processing, customer support, order tracking, delivery coordination, follow-ups, data management, and administrative support.
In my previous roles, I handled 70–90+ orders and customer requests per shift while maintaining approximately 97–99% accuracy in a high-volume environment. I also have experience supporting business customers across multiple U.S. states and time zones.
I'm comfortable working with email, phone, and chat support, spreadsheets, internal order management systems, order and delivery tracking systems, and Microsoft Office/Google Workspace.
I have 2 years of remote work experience and am comfortable working independently, following SOPs, managing priorities, and taking ownership of tasks without constant supervision.
I'm currently looking for a long-term remote opportunity in customer support, order management, logistics, or operations, where I can contribute my experience and continue developing my skills.
