More than twenty years of experience in coaching, training and process improvement and over seventeen years of contact center expertise with a solid background in handling U.S. based accounts. Confidently handles roles with good attention to details and the ability to delegate assigned tasks. Proficient in both oral and written communication and knowledgeable in Microsoft platform applications. Highly responsible, with a strong sense of commitment and professionalism. Goal-oriented and a team player, with a strong emphasis on quality and integrity. Maintains flexibility and ability to focus even under pressure.
