Customer Support & Operations Specialist with 7+ years of experience supporting customers across technical support, insurance, telecommunications, and financial services. Experienced in phone, email, and chat support, CRM management, billing support, insurance administration, service coordination, warranty claims, order processing, and administrative support.
The best part of my work has always been helping customers feel heard while keeping things moving behind the scenes. Whether it's resolving a complex issue, coordinating the next steps, or making sure important details are documented correctly, I enjoy bringing clarity and organization to every interaction.
Over the years, I've investigated billing concerns, coordinated service appointments, managed insurance policies, generated insurance quotes, processed warranty claims, and maintained accurate CRM records. I take pride in following through, communicating clearly, and making sure every customer receives the support they need.
Core Expertise:
Customer Support (Phone, Email & Chat)
Technical Support
Administrative Support
Customer Success
Operations Support
CRM Management (Oracle CRM & Zendesk)
Billing Support
Insurance Administration
Order Processing & Warranty Claims
Calendar & Appointment Scheduling
Data Entry & Documentation
Microsoft Office | Google Workspace | Slack | Microsoft Teams | Zoom | ChatGPT
I'm looking for a long-term opportunity where I can support your customers, strengthen your operations, and become a trusted member of your team.
Verified
