I would like to apply for a position wherein I can utilize all my skills and abilities and to join a work team or company that supports me in my personal development, with the use of the knowledge acquired during my professional experience, as well as during my academic studies.
My skills are the following:
- Basic Computer Knowledge: Word, Excel, Powerpoint.
- Adept in using Twilio, Zendesk, Calabrio and Slack.
- Excellent communication and customer service skills.
- Great attention to detail along to follow given instructions.
- Ability to work efficiently as part of a team as well as individually with minimal
supervision.
- Solid time management skills with proven ability to function well under pressure.
- Attentive, adaptive, and productive tea-----------mber.
- Problem-solving and analytical skills.
- Ability to apply continuous improvement tools and techniques and apply these to a dynamic environment that leads to desired outcome.
My last job's role includes the following:
- Respond and resolve customer concerns in a timely, accurate, and professional manner for both consumer and business
financial accounts through calls and emails.
- Connect and build rapport with members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concerns.
- Offer quality customer service on every call to surpass expectations.
- Efficiently escalate complex problems to appropriate internal resources as well as document customer interactions to help maintain the client's internal and external knowledge bases.
