I’m an Operations and Client Support professional with over 8 years of experience supporting remote teams and international clients across U.S. and Australian markets.
For the past 4+ years, I worked remotely with a U.S.-based podcast production company where I supported daily operations, client communication, workflow coordination, quality checking, and process documentation across multiple active client accounts.
Part of my role included handling client communications through email, tracking tasks and follow-ups, maintaining accurate records, creating SOPs and workflow documentation, coordinating with remote tea-----------mbers, and performing quality checks before deliverables were released to clients.
I work well in remote environments where organization, consistency, and professional communication are important. I’m comfortable managing recurring operational tasks, keeping workflows organized, and handling multiple responsibilities with attention to detail.
Before remote operations support, I spent 5 years providing phone support to Australian customers at Telstra, helping customers resolve technical concerns while maintaining accurate documentation from start to finish.
I’m known for being dependable, organized, professional with clients, and easy to work with. I also learn new systems quickly and adapt well to different workflows and communication styles.
Available during U.S., U.K., and Australian business hours.
