E-commerce Customer Support VA | Email & Chat Support

Hi! I’m Jessette Ann, an experienced Customer Support Representative with a background in BPO, retail, and e-commerce customer service.

I specialize in providing reliable and customer-focused support through email, live chat, and voice, helping online businesses maintain excellent customer experiences while keeping their support operations organized and efficient.

I can assist with:

• Customer inquiries and order concerns
• Order tracking and status updates
• Returns, refunds, cancellations, and replacements
• Product and account-related concerns
• Customer complaints and issue resolution
• Email and live chat support
• Ticket management and follow-ups
• Escalating complex issues when necessary
• Maintaining accurate customer records
• Basic administrative and e-commerce VA tasks
• Product research and listing support
• Social media and basic content assistance

I have hands-on experience using Zendesk, Gladly, and Slack, and I’m comfortable learning new platforms, tools, and workflows quickly.

My experience supporting retail and e-commerce customers, combined with my background in online shopping platforms and beauty/personal-care content, allows me to understand both the customer experience and the needs of an online brand.

I’m detail-oriented, dependable, patient, and committed to resolving customer concerns professionally while protecting the brand’s reputation.

If you're looking for someone who can take care of your customers, manage your inbox, resolve issues efficiently, and provide dependable day-to-day support, I’d be happy to help your business grow.