I am an experienced professional with over 17 years in the BPO industry, specializing in team leadership, quality management, and client relations. I have 8 years of experience as a Quality Analyst and 4 years as a Team Manager, where I successfully led teams to exceed performance metrics while ensuring top-quality service
delivery.My expertise lies in operational efficiency, data analysis, process improvement, and building high-performing, motivated teams. I am adept at fostering a positive work culture, streamlining processes, and ensuring client satisfaction. I also have a strong background in onboarding, training, and managing tea
-----------mbers to drive success.With a proven track record in maintaining and presenting quality dashboards, managing client relationships, and driving continuous process development, I am committed to contributing to organizational growth and success.If you're looking for a dedicated professional who can bring valuable experience, leadership, and results, I would be excited to connect with you!
