13 years of extensive Call
Center industry
experience in Customer
Service, Technical
Support, Quality,
Training, Project, and
People Development and
Management.
OTHER INFORMATION
- Leadership training for operations -
handling technicians/ agents/ teams to
avoid attrition.
- Operating System and Hardware Training -
basic troubleshooting of wireless routers,
modems, fundamental parts of the computer,
and the Windows & MAC operating systems
how-to.
- Participated in The 7 Habits of Highly Effective People seminar
