I'm a customer support specialist with 18 months of BPO experience handling chat, email, and outbound calls for a retail account. I know what it takes to manage volume, stay professional under pressure, and resolve customer issues efficiently.
In my previous role at Probe CX, I handled everyday customer concerns — order status inquiries, damaged item credits, invoice copy requests, and account-related issues — across chat and email channels, with outbound calls when needed. I'm proficient in Freshdesk, comfortable working independently, and I take written communication seriously.
I'm currently working part-time (4 hours/day) as a LinkedIn Engagement Specialist for a business executive, which means I have availability for a second role — ideally chat or email support, part-time or full-time.
What I offer:
-18 months BPO customer support experience (retail)
-Freshdesk proficiency
-Chat and email support — inbound and outbound
-Strong written English
-Reliable, fast, and detail-oriented
-Available for part-time or full-time remote work
