User Identity and access management/ ID Admin
• Privileged access management
• Handles creation of user account in di?erent applications, password reset and account enablement and user termination.
• Creation of security groups and users in in Active Directory on di?erent domains.
• Creation of user personal home drives on the servers
• Checking and analyzing of security approvals
• Acts as a point of contact for client updates, urgent requests and issues.
• Client interaction via emails and chats
I----------- Management
• Acts as level 2 resolving analyst for i----------- issues
• Doing adHoc task like reporting, internal QA, creating and updating process documents.
• Handling di?erent kinds of i----------- request based on the user accounts issues.
• Analyzes I----------- and provides resolutions in accordance with SLA, working with other support groups and escalation contacts.
• Handles I----------- service request and service restoration
• Handles users and groups migration
• Tickets queue manager
